At Lights 4 You Ltd we are highly experienced and knowledgeable about our products. We can advise on product selection, application, combinations, functions, and any technical issues you may encounter. Call us on 01257 269885 or complete a Contact Us form — we aim to respond by the next working day.

All our products are listed on our website, which is fully accessible on desktop, tablet, and mobile. We do not issue a brochure as our product range is concise and regularly updated online.

Yes. Delivery charges are shown on our website, but for an exact quotation please contact us at info@lights4you.co.uk.

Orders placed before 10am (Monday–Friday) are dispatched the same day.

Delivery options include:

• Royal Mail Tracked 24 & Tracked 48
• Evri (1–2 days)
• DHL (1–2 days)

Please refer to the technical FAQs first, then contact us immediately by phone or email. We will arrange a repair or replacement. All products are covered by a 2-year warranty. See our Returns Policy for full details.

Yes. We use the latest Secure Server Technology to protect your personal and payment details. We do not store your credit card information; it is securely transmitted to the bank for authorisation and payment.

Yes. Your order confirmation and invoice (including VAT breakdown) are automatically sent after purchase. If you need further details, please contact us via the Contact Us form quoting your order reference.

We accept most major debit and credit cards, including:

• Visa
• MasterCard
• Maestro
• Delta

We do not accept PayPal, American Express, or Laser cards.

You may return any product within 30 days of receipt for a refund, provided it is in a resalable condition.

• Returns are at the customer’s cost and subject to a £3.00 handling fee (charged by our fulfilment warehouse).
• Goods must be in resalable condition — refunds are at our discretion if items are returned damaged or incomplete.
• Please complete the Returns Form (link on website).
• Goods remain your responsibility until received by our warehouse — we recommend using a tracked service.
• Refunds will be issued minus the £3.00 handling fee (per order, not per product).
• For faulty or damaged goods, please contact us directly on 01257 269885 or email info@lights4you.co.uk instead of using the returns form.

Products are clearly marked as indoor or outdoor. Outdoor lights are manufactured to professional standards and designed for long-term outdoor use.

IP = Ingress Protection. Products rated IP67 can be used outdoors in all weather.

LEDs use up to 90% less power, last 10x longer, and are more cost effective than traditional bulbs. We only sell LED light sets.

No. All bulbs are sealed units and cannot be replaced.

Yes. To reduce environmental impact, our light sets are sold without power cords. You can purchase power cords and extensions separately in our Accessories section.

1. Ensure the light set and power cord are connected correctly.
2. Check the Polarity Diagram (on the box lid), disconnect power, rotate connectors 180°, and reconnect.
3. If still not working, contact us for assistance.

This is usually caused by a faulty rectifier. Please contact us for a replacement (applies to new sets only)

The controller may need replacing. Contact us for a replacement (applies to new sets only)

It’s an AC/DC rectifier that stabilises the current and prevents flickering

Yes. All our outdoor products are connectable. Please check each product description for maximum connections.

No. Our connectors are brand-specific. Using them with other products will void the warranty.

Yes, provided the socket is weather-protected.

No. Removing plugs or altering wiring voids the warranty.

If part of your light set is not working:

• Test each set before installation.
• If not working after connection, check polarity on the connectors.
• Avoid over-tightening cable ties (which can cut wires).
• Broken bulbs or cut wires are not covered under warranty.

Important: Lights 4 You will not be liable for costs from professional installers if instructions above are not followed