Internet Privacy and CookiesPolicy

Last updated: 18/09/2025

Who we are

Lights 4 You Ltd (‘we’, ‘us’, ‘our’) is the controller of your personal data collected via our website and when you interact with us.
Contact: lisa@lights4you.co.uk | 3 The Croft, Euxton, Chorley, Lancashire PR7 6LH

What this policy covers

This policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and your rights under UK GDPR. It also explains how we use cookies.

We may update this policy from time to time. Please check back periodically for the latest version.

Personal data we collect

We collect and process the following information:
• Identity & Contact Data: name, billing/shipping address, email, phone.
• Order & Payment Data: items purchased, order numbers, payment authorisations (we do not store full card details).
• Account & Communications: login details, support enquiries, newsletter preferences.
• Technical & Usage Data: IP address, device type, browser, pages viewed, referral source, and cookie identifiers.

We collect data directly from you (e.g., checkout, forms, phone) and automatically via cookies/similar technologies.

How we use your data (lawful bases)

We use your data to:
• Provide our services and fulfil orders (contract).
• Respond to enquiries and provide support (legitimate interests/contract).
• Send service messages about your order or account (contract/legitimate interests).
• Send marketing where you have consented or where permitted by law (consent/legitimate interests – you can unsubscribe anytime).
• Improve our website, products, and security (legitimate interests).
• Comply with legal obligations (e.g., tax and accounting records).

We do not sell your personal data.

Marketing

You can opt in (or out) of marketing at any time by using the unsubscribe link in emails or contacting us at lisa@lights4you.co.uk.

Who we share your data with (processors)

We share data with trusted providers who process it on our instructions to run our business:
• Paymentsense – payment processing.
• WooCommerce – website/ecommerce platform.
• Mailchimp – newsletters and email marketing.
• Fasthosts Internet – website hosting and infrastructure.

These providers are bound by contracts to keep your data secure and only use it as instructed by us. We may also disclose data where required by law (e.g., police/courts) or in connection with a business sale/transfer.

International transfers

Some processors or their sub-processors may transfer data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place (e.g., adequacy decisions or standard contractual clauses).

How long we keep your data

We keep personal data only as long as necessary for the purposes set out above, including to meet legal, accounting, or reporting requirements. Typical examples:
• Orders and invoices: up to 6 years (legal/tax).
• Marketing data: until you unsubscribe or your consent is withdrawn, then we suppress your details to respect your choice.
• Support enquiries: as long as needed to resolve the matter and for our records.

Security

We use appropriate technical and organisational measures to protect your data. Online payments are processed over encrypted connections. We do not store full payment card details on our systems.

Your rights

Under UK GDPR you have the right to:
• Access your personal data.
• Rectify inaccurate data.
• Erase data (where applicable).
• Restrict or object to processing.
• Data portability (receive your data in a usable format).
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise any rights, contact lisa@lights4you.co.uk.

Cookies

Cookies are small files placed on your device that help our site work, measure performance, and improve your experience.

Types of cookies we use:
• Strictly necessary – essential for core site functions (e.g., basket, checkout).
• Performance/analytics – to understand site usage and improve our services.
• Functionality – to remember preferences.
• Marketing – to measure and deliver relevant communications (used only with consent where required).

Managing cookies:
You can control cookies via your browser settings (e.g., block, delete) and, where available, our on-site cookie controls. Note that blocking some cookies may affect website functionality.

Third-party cookies:
Our service providers and advertising partners may set cookies when you visit our site or click their content. We do not control these cookies; please review the providers’ own policies.

Third-party links

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

Contact us

Questions or requests about this policy or your data:
Email: lisa@lights4you.co.uk
Post: 3 The Croft, Euxton, Chorley, Lancashire PR7 6LH